Frequently asked question

Questions?

What are the check-in and check-out times for truck and trailer parking?

Available 24/7!

What security measures do you have in the parking lot?

24/7 Surveillance, Security, Gated, Fenced and Lit.

What documentation do I need to park?

A valid driver’s license. You'll also need to provide us with Vehicle Registration & Proof of Insurance

What is the Cancellation and Refund Policy?

All sales are final. No returns, No refunds & No exchanges.
Parking Credits will be offered for all cancellations made before 24 hours of reservation date and time. Parking credits of the same value will be issued. Validity Period: Parking credits will remain valid for up to 3 months from the date of issuance. For any questions or assistance, please email info@trailertruckparking.com

Do you offer maintenance services for parked vehicles?

No. All maintenance and repairs must be conducted at owner's expense. We are not responsible for any maintenance or repairs including flats, damages to trailer and contents. All owner/drivers must have valid insurance and vehicle registration during. Absolutely NO repairs and maintenance, tire repairs are allowed on-site. Must be conducted Off-Site.

Are loaded trailers allowed in the parking lot?

Yes LOADED Trailers/Containers/Trucks are accepted, However Contents must be disclosed during booking process. EMPTY trailers are also accepted.

What Contents are NOT allowed to be stored/parked?

Absolutely NO batteries, liquids, perishables, trash, tires/wheels, stolen trailers, stolen trucks, stolen goods, firearms, live animals, contraband, illegal drugs, any combustible and flammable item, or hazardous substances. No Gas, No Propane.

What happens if I go over my booking reservation end time?

If you go over your initial booking reservation end time, Once you return to pick up parked vehicle/trailer/etc, Over-time parking will be billed via email, text and on-site at the gates and full payment must be paid for pick up access. If you know you will be over-time, please email info@trailertruckparking.com with Subject: Update Parking Reservation and send your new reservation end date/time. You will receive a payment link for the updated over-time and can submit seamless payment and update online or on-site